Key Deliverable: Instant QR-to-App Service Routing | Core Tech: Flutter, Firebase FCM, Laravel | Business Impact: Bypass manual desk delays, routing service alerts directly to department staff in < 15 seconds.
We engineered a custom guest service feedback gateway and immediate departmental notification platform for AR Thangakottai Resort, Yelagiri.
1. Guest Web Gateway (Screenshots 1–4)
Guest satisfaction is critical in luxury hospitality. AR Thangakottai needed a frictionless system where guests scan facility-specific QR codes (in rooms, spa, restaurant, bar, pool) to report service requests without installing an application or contacting the reception desk.
- Facility & Category Selection: Guests scan the QR code to open a lightweight web interface pre-loaded with their facility location, selecting from Housekeeping, Maintenance, F&B, or Spa options.
- Details Entry & Instant Dispatch: Guests enter room numbers and complaint descriptions. Upon submission, the gateway immediately dispatches an alert with a guaranteed < 15 second SLA notification confirmation.
2. Staff Mobile Operational Workflow (Screenshots 5–8)
To ensure operational execution, the web gateway is tightly integrated with a native staff-side application:
- Departmental Push Alerts: Guest requests are categorized and routed via Firebase Cloud Messaging (FCM) directly to staff smartphones on duty in the targeted department.
- Live Task Claim & Resolution Timer: Resort staff receive push notifications, tap "Claim Task", and activate an SLA timer that tracks response time from initiation to resolution.
- Departmental Duty Roster: Active staff on duty can view real-time task queues per department, eliminating duplicate efforts and unassigned requests.
3. Managerial Analytics & Audit History (Screenshot 9)
Resort leadership gains full operational transparency with an executive analytics dashboard:
- Response Metrics & Audit History: Tracks average response speed per department, resolution completion rates, and historical service trends to continuously refine resort operations.
Technical Stack
- Backend: Laravel + Livewire + Filament (Admin Portal)
- Mobile App: Flutter (Dart) + Firebase Cloud Messaging (FCM) & Analytics
- Database: MySQL
- Trigger System: Facility-Specific QR Code Generators